Legal

Refund Policy

Last updated 23 August 2026

Why we can afford to say that

The part of AgeWall that does the difficult thing — withholding restricted content at the server, so it never reaches an unverified visitor — is in the free plugin, on WordPress.org. You can install it, run it on your own store and satisfy yourself that it works before you spend anything. There is also a live demo. By the time you reach the paid add-on you should already know whether the approach fits your site.

How to ask

Either way works:

• Email support@webkoding.com with the email address you bought with, and we will start it for you.
• Or go through Paddle, our Merchant of Record, using the receipt they emailed you. Their receipt links to a buyer portal where you can request a refund directly.

Because Paddle takes the payment, Paddle also issues the money back — to the original payment method. Their processing usually takes a few working days, and your bank may add a little more.

After a refund

Your licence to updates and support ends, and you should remove AgeWall Pro from your sites. The free AgeWall plugin is unaffected and you are welcome to keep using it — it costs nothing and always will.

After 30 days

We are not obliged to refund past 30 days, but we would rather solve the problem than keep money from an unhappy customer. If something is broken, or the plugin is not doing what this site said it would, write to us and say so. We read every message.

Two things this policy does not cover

• Third-party charges. If you connected an identity provider such as Yoti or VerifyMyAge, you contracted with them directly and pay them directly. We cannot refund what we never received.
• The free plugin. There is nothing to refund; it is free.

Your statutory rights

Nothing here reduces the rights you have under the consumer law of your own country. Where that law gives you a longer or stronger right of withdrawal than this policy, that law wins.

Contact

WebKoding · Turkey · support@webkoding.com